The Next Generation of Communications Server
In today’s highly competitive global business world, enterprises need to make their operations more efficient. Your organization’s communication system should be flexible and innovative, helping you stay competitive while reducing operation cost and other expenses.
Introducing the Panasonic KX-NSX2000
Easily manage multiple devices, such as an office or mobile phone, over various locations using a single number.
Employees who share a common workspace can use the same device by establishing and applying their personal profile. Users apply their profile at any device so they can only receive their personal calls and voicemail. Once they have logged out, it becomes available for another employee. Or, when an employee logs in at a different location, they are automatically logged out at the previous location.
Each user can easily customize telephony and unified message settings with the web-based user interface.
KX-NSX classes users into three groups to better facilitate their management:
For users who primarily work using a telephone in an office environment.
For users, such as sales representatives, who spend most of their time out of the office and require a smartphone or other mobile device to communicate with their customers.
For users, such as supervisors of a call center, who hold the authority to monitor correspondence with customers.
Ideal for growing companies, the KX-NSX supports up to 2,000 devices with connectivity for up to 32 sites. IP networking of multiple sites gives you the ability to make calls between offices as internal calls. Other features include support for up to 128 tenants, unified messaging, office directory and more.
Using web-based management tools, perform remote management from just about anywhere. Everything can be managed from a single sign-on simplifying tasks across sites. Reliable Backup System to Survive System Failures
HOT STANDBY REDUNDANCY
With a primary and secondary unit installed, the backup system is promoted to the working system, continuing seamless operations.
SIMPLIFIED ISOLATED MODE
The KX-NSX is resilient and enables communication to continue if network trouble occurs with a multi-site connection. A KX-NS series PBX at each site in a multi-connection system can operate as a standalone system.
DECT WIRELESS SYSTEM
Reduce customer wait times and ensure they speak to the right person at the right time, with a multi-cell DECT wireless system. Users can easily switch between desk phones and portable devices during conversations. Share conversations among multiple participants with DECT paging.
MOBILE PHONE INTEGRATION
Enjoy easy management and enhanced customer contact by connecting your mobile phones as office extensions. Use the same phone number as the office phone and ring them both simultaneously.
Utilizing our KX-NTV150/160 series Video Camera Doorphones can offer simple access control.
Built-in Call Center
Callers can better decide whether to wait, leave a message or hang up with in-queue voice guidance prompts. Give your business a favorable impression and improve customer satisfaction.
MONITORING CALLERS AND CALL HISTORY REPORT
With the Group Monitor function, you can see what’s going on live. Current waiting calls, waiting time and agent status can be viewed in real time. Call history can also be output as a report for a better understanding of challenges or opportunities relating to customer service. Save the report data to an external server.
AUTO RECORDING AND BACKING UP DATA
Automatically record and backup customer conversations with the KX-NSX, allowing supervisors to understand customer service issues and opportunities.